Service Packages

Includes two (2) Scheduled visits, semi-annual and annual preventive
maintenance (recommended for slower volume facilities) Contract details will be listed in Addendum B. This will
include the machine and detailed service requirements for that machine. Prices may vary due to machine type.
Twice a year service for seasonal locations, schools, and some exceptionally low volume shops to get the extra
care from a skilled Hero Technician.

Includes four (4) Scheduled Visits for Quarterly maintenance; labor and parts for
1 year. Contract details will be listed in Addendum B. This will include the machine and detailed service
requirements for that machine. Includes top tier scheduling and service, all parts, and labor included, extra care
from a skilled Hero Technician. Prices will vary due to machine type.

Hero Coffee Works, LLC will serve you by providing not only repair service, but by keeping your equipment in
top condition and your final product at its highest quality. We will be there to increase reliability, reduce the
possibility of expensive downtime, and will provide quick support in the times which can't be planned for.
•Predictable pricing
•Discounts also apply for grinders and brewers at the location of espresso machines
•2 or more extra complementary diagnostic site visits per year.
• Credit Option to split up repair bills and add to monthly payments with approved credit only
•Access detailed reports on machine health and see statistical data we record each visit.

Pricing: All diagnostic services begin with an initial $125 diagnostic charge, payable upon delivery
unless otherwise approved for credit terms of net 30-days. Mileage is not included.
"Labor" shall be billed on 30-minute increments of time based on $175/hr. for Services (except sales)
performed during normal business hours and $269/hr. for Emergency Services (services performed outside of
normal business hours or without an appointment). Hero may charge travel time as Labor for onsite Services.
Mileage will be incurred at a rate of $1.00 per mile within the 500-mile radius of Missoula Montana. Outside of
the 500-mile radius area may incur up to but not limited to $2.00 mile. Hero reserves the right to change,
delete, or update all pricing with the onset of inflation, with or without notice to unapproved or delayed
estimates.
All onsite repairs beyond the scope of diagnostic analysis shall be subject to a $175 minimum labor charge.
Although Hero maintains a stock of equipment and parts for repair use or sale at retail price, Hero makes no
guarantee whatsoever concerning the availability of equipment or parts, particularly for work on older, vintage,
or rare machines, the repair of which may take extended amounts of Labor. Hero may charge Labor for rare
equipment or parts procurement.