Whether you are new to the coffee industry or already established, we are here to bring your coffee program to the next level. From barista training to the proper care of equipment, water quality testing and systems of monitoring and analysis, we can uphold the standards you set, even across multiple locations. We are excited to continue doing what we do best and we look forward to growing with you and helping to bring the highest quality out every time!
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Ask about Bulk Location Discounts and our Discounted Roaster Rates/Referral Program
Requires a machine certified by hero to be in excellent condition.
Is your equipment really nice? It can be a whole job on its own to keep it that way. We've got you covered. Includes complete coverage for a full year; all parts and labor for an espresso machine, maintenance and any necessary repairs. No matter what happens. We will actually take it apart and rebuild it at no extra charge. Get every benefit we offer, anytime for one monthly price. Inquire for eligibility. Includes top tier scheduling and service, free training, all parts and labor included, extra care from all of Hero.
In addition to regular maintenance quarterly, a Hero will arrive Monthly to check on machine, take notes on machine health and performance Hero will also use grinder and machine counters (if equipped) to monitor volume usage and reduce waste. Each visit's data will be used to create quarterly reports and recommendations for improving quality and consistency and warnings of possible issues which require attention. As a bonus, H.C.W. will also come to you up to 5 additional times per year as needed to troubleshoot or make adjustments for free (1hr each) Any additional labor for the year is billed at the discounted rate.
•12 Scheduled Visits; 4 Quarterly maintenance (labor and parts) for 1 year and 8 consistency checks for in depth care and quality tuning
•5 additional unscheduled free visits for troubleshooting(1 hr each)
•Over 25% Labor Discount (-$40/Hr)
•15% off parts
•60% off mileage
•No Emergency charges
Factory maintenance with a little extra Hero. A Hero will arrive quarterly to perform maintenance. As a bonus, H.C.W. will also come to you 4 additional times per year as needed to troubleshoot or make adjustments for free (1hr each). All additional labor for the year is billed at a discounted rate and may be split into monthly payments
•4 Scheduled Visits for Quarterly maintenance; labor and parts for 1 year
•4 Free unscheduled diagnostic visits (call-in) for troubleshooting
•$40/Hour Labor Discount
•$60/Hour Emergency Labor Discount
Twice a year service for seasonal locations, schools and some very low volume shops.
•2 Scheduled services, Completing the most important yearly parts of maintenance
•1 free diagnostic site visit
•$20/hour labor discount